Wide Spread issues across our Systems

Incident Report for VitalSource

Postmortem

This incident was caused by issues with Google Cloud Networking which impacted large portions of the Internet today. Details can be found here: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

Posted Nov 16, 2021 - 14:20 EST

Resolved

This incident has been resolved.

Posted Nov 16, 2021 - 14:01 EST

Monitoring

Our systems are have mostly recovered - Google cloud says mostly resolved on their end. We are monitoring closely.

Posted Nov 16, 2021 - 13:34 EST

Identified

Looks like a wide spread issue at Google Cloud

Posted Nov 16, 2021 - 12:57 EST

Investigating

We are currently investigating this issue.

Posted Nov 16, 2021 - 12:49 EST

This incident affected: V3/V4 APIs, VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations, Bookshelf Online, Manage Platform, Store, Sampling and Ecommerce Platform, VitalSource Explore, Analytics, and Acrobatiq.